Terms of Service

PLEASE READ THESE TERMS CAREFULLY. THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT, A CLASS-ACTION WAIVER, A JURY-TRIAL WAIVER, AND A ONE-YEAR LIMITATIONS PERIOD. THESE PROVISIONS AFFECT YOUR LEGAL RIGHTS. BY CLICKING A CONSPICUOUSLY DISPLAYED CHECKBOX, BY CREATING AN ACCOUNT, OR BY OTHERWISE USING THE SERVICES, YOU REPRESENT THAT YOU ARE AT LEAST 18 YEARS OLD, THAT YOU HAVE AUTHORITY TO BIND THE COMPANY YOU REPRESENT, AND THAT YOU AGREE TO THESE TERMS.

1. Who we are

Tariffi (“Tariffi”) operates a software platform that helps U.S. importers of record and their licensed customs broker partners prepare data for filing tariff refund claims with U.S. Customs and Border Protection (CBP) through the Consolidated Automated Processing of Entries (CAPE) portal — focused on IEEPA duty refunds.

The Tariffi platform is operated by TARIFFI LLC, a Delaware limited liability company (the “Operator”), which contracts directly with you under these Terms. Throughout these Terms, “Tariffi,” “we,” “us,” and “our” refer to TARIFFI LLC. Additional corporate details are available to qualified counterparties via legal@tariffi.io.

Tariffi is NOT a U.S. Customs broker. All customs business is performed by our licensed customs broker partners under their own CBP-issued licenses.

2. Customs compliance disclaimer

Tariffi does not engage in customs business as defined under 19 U.S.C. § 1641 or 19 CFR Part 111. We do not hold a U.S. Customs broker license, file documents with CBP, execute powers of attorney, or represent customers before CBP. You will execute a separate Limited Power of Attorney (LPOA) directly with our licensed customs broker partner, who will file your CAPE declaration.

This structure is intentional and follows CBP Ruling HQ H326926 (December 2023). Conduct of customs business by unlicensed persons is prohibited and subject to penalties of up to $10,000 per transaction under 19 U.S.C. § 1641(b)(6).

HTS classification scope. Consistent with CBP Ruling HQ H350722 (January 2026), any AI-assisted HTS classification provided through the platform is limited to the 6-digit HS subheading. All 10-digit HTSUS statistical-suffix determinations on a CAPE declaration are the licensed broker's call, not Tariffi's. You acknowledge that platform outputs at or below the 10-digit level are informational only and do not bind the broker.

No legal, tax, accounting, or customs-brokerage advice. Information provided through the Services is for general business purposes only and does not constitute legal, tax, accounting, or licensed customs-brokerage advice. You should consult your own qualified advisors before acting on any output from the platform.

3. Your obligations and representations

• Execute a Limited Power of Attorney directly with our licensed broker partner.
• Provide true, accurate, complete, and non-misleading entry data and supporting documentation.
• Keep your own bank account on file with CBP so the refund is deposited directly to you by ACH. Tariffi is not a CBP Notify Party and does not receive your refund.
• Comply with CBP deadlines, including the 80-day filing windows where applicable.
• Maintain the confidentiality of your account credentials.
• Respond promptly to information requests from the licensed broker partner.

By submitting information and signing the Contingency Fee Agreement, you represent and warrant that: (a) all entry data, HTS determinations, invoice values, and supporting records you submit are true, accurate, complete, and not misleading; (b) you are the Importer of Record (IOR) on every entry you submit or have the written authority of the IOR to act on its behalf; (c) the individual clicking to agree has full corporate authority to bind the importer entity to these Terms, the LPOA, and the Contingency Fee Agreement; (d) the bank account you provide — the account CBP deposits your refund into and the account Tariffi's authorized fee is debited from — belongs to the IOR or its authorized representative; (e) you have not previously filed a CAPE post-summary correction or protest on the same entry lines with a different party; and (f) submission of the entry data does not violate any contract, court order, or applicable law.

Material breach of any representation in this Section 3 allows Tariffi to suspend or terminate the engagement without refund of fees already earned, and triggers the indemnification in Section 7.

4. Fee structure and communications consent

Our compensation is a tiered contingency fee on amounts CBP actually refunds to you:

No advance fees. In compliance with 16 CFR § 310.4(a)(2) (FTC Telemarketing Sales Rule), you will not be charged any retainer, consultation fee, or deposit. Fees accrue only when CBP actually refunds your claim. If CBP approves only a portion of your claim, the fee applies only to the portion CBP refunds. CBP deposits the refund directly into your own bank account; only after it lands does Tariffi collect its contingency fee by a pre-authorized ACH debit (processed through Plaid) from that same account. Tariffi is never in the refund path, holds no clearing, escrow, or client-funds account, and does not receive or pass through your refund.

Broker compensation — separate fee stream. Tariffi pays the licensed customs broker partner a flat per-entry filer integration fee out of Tariffi's own funds, contingent on a successful recovery, under 19 CFR § 111.36(b). The importer owes the broker nothing for that fee. Tariffi and the broker do not share contingency fees; there is no revenue split or percentage arrangement between them.

Clawback cooperation. If within 180 days of disbursement CBP reverses, reduces, or reliquidates a refund processed through the platform (including through 19 U.S.C. § 1501 voluntary reliquidation or a Form 29 Notice of Action), you agree to return the principal amount of the reversed refund. Tariffi will return, on a pro-rata basis, any contingency fee it collected on the portion that was reversed. Neither party owes the other a penalty; both parties restore the status quo ante for the reversed portion.

In plain English: today we only contact you by email for servicing your engagement. This section also secures consent for channels we may add in the future (e.g., a filing-deadline SMS reminder or a broker phone call) so we don't have to re-paper the agreement if we turn one on. Message frequency varies; you can revoke consent for any channel at any time.

4.1 Communications consent. By submitting information through the Services or signing the Contingency Fee Agreement, you expressly consent to be contacted by Tariffi — and by Tariffi's agents, affiliates, service providers, and licensed customs broker partners acting on Tariffi's behalf — at the email addresses and telephone numbers you provide. Consent covers communications by (a) email, (b) autodialer or automatic telephone dialing system, (c) SMS or MMS text message, and (d) artificial or pre-recorded voice message, for purposes that include but are not limited to: transactional notifications, CAPE filing status updates, broker-partner coordination, document-signature requests, audit-response coordination, and servicing-related communications. Message frequency varies. Standard message and data rates may apply. Consent is not a condition of any purchase; you may withdraw consent at any time by replying STOP to a text message, unsubscribing from an email, or emailing support@tariffi.io with the subject line “Revoke Communications Consent.” Withdrawal of consent does not terminate the engagement; Tariffi and the broker partner may continue transactional communications required to service CBP deadlines.

5. If CBP denies or audits

Denial: If CBP denies your claim in whole or in part, you owe Tariffi nothing for the denied portion.

Post-refund audit: If CBP issues a Form 28 (Request for Information) or Form 29 (Notice of Action) concerning a refund processed through our platform, our licensed broker partner (as Filer of Record) will respond to CBP on your behalf within the scope of the Limited Power of Attorney at no additional charge to you. Our liability to you is capped at the fees we have collected on the claim at issue.

6. Disclaimers, warranties, and limitation of liability

6.1 WARRANTY DISCLAIMER. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL PLATFORM OUTPUTS (INCLUDING ESTIMATED REFUND AMOUNTS, HTS CLASSIFICATIONS, AND ELIGIBILITY ASSESSMENTS) ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TARIFFI EXPRESSLY DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, TITLE, QUIET ENJOYMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION. TARIFFI DOES NOT WARRANT THAT ANY REFUND CLAIM WILL BE APPROVED BY CBP, THAT ESTIMATED REFUND AMOUNTS WILL MATCH FINAL AMOUNTS, OR THAT THE PLATFORM WILL BE AVAILABLE AT ANY PARTICULAR TIME. RESULTS ARE NOT GUARANTEED AND PAST PERFORMANCE DOES NOT INDICATE FUTURE OUTCOMES.

6.2 Limitation of liability. To the maximum extent permitted by law, Tariffi's aggregate liability arising out of or related to the Services is limited to the fees you have paid Tariffi in the twelve (12) months preceding the claim. Tariffi is not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost business, or lost data, regardless of the theory of liability and even if Tariffi has been advised of the possibility of such damages. Nothing in this Section limits liability that cannot be lawfully limited, including liability for gross negligence or willful misconduct where applicable law forbids limitation.

7. Indemnification

By you. You agree to defend, indemnify, and hold harmless Tariffi and its licensed broker partners, officers, employees, and agents from and against any claim, loss, damage, liability, or expense (including reasonable attorney fees) arising out of or relating to: (a) your breach of the representations in Section 3; (b) inaccurate, incomplete, or fraudulent entry data or supporting records submitted by you or on your behalf; (c) your breach of these Terms or the LPOA; or (d) any penalty, interest, or reliquidation CBP imposes as a result of data you supplied.

By Tariffi. Tariffi will defend and indemnify you against any third-party claim that the platform (excluding broker filings, importer-supplied data, and third-party content) infringes a U.S. patent, copyright, or trade secret, up to the limitation-of-liability cap in Section 6.2. Tariffi's liability for platform-caused filing errors is likewise capped at the Section 6.2 limit.

8. Acceptable use

You may not, and may not permit any third party to: (a) use bots, spiders, scrapers, crawlers, or any automated means to access, harvest, or reproduce platform content or data; (b) reverse engineer, decompile, disassemble, or derive the source code or underlying algorithms of the Services; (c) frame, mirror, or embed the Services within another site without written consent; (d) circumvent authentication, rate-limiting, CAPTCHA (including Turnstile), or other security controls; (e) submit malicious code, viruses, or payloads intended to interfere with the Services; (f) resell access to or create derivative products based on the Services; (g) remove or obscure proprietary notices; or (h) use the Services in violation of any applicable U.S. or foreign law, sanctions regime, or export control. Tariffi may terminate access and seek injunctive and monetary relief for any breach of this Section.

9. Termination

You may terminate your use of the Services at any time before signing the Contingency Fee Agreement. Once signed, the engagement continues until CBP disposes of the claims covered by the agreement. Tariffi may suspend or terminate access for breach, fraudulent activity, material inaccuracy in submitted data, or violation of law. On termination, Sections 3 (as to representations already made), 4 (as to fees earned), 6, 7, 8, 10, 11, 12, 13, and 14 survive according to their terms.

10. Binding arbitration; class-action and jury waivers

10.1 Informal resolution first. Before filing any arbitration demand, you agree to contact Tariffi at legal@tariffi.io with a written description of the dispute and to negotiate in good faith for at least thirty (30) days.

10.2 Binding arbitration. Except for claims permitted under Section 10.5, any claim, dispute, or controversy arising out of or relating to these Terms, the Services, the Contingency Fee Agreement, or the relationship between the parties — whether in contract, tort (including negligence), statute, regulation, or any other legal theory — shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, before a single neutral arbitrator who is a lawyer with at least ten (10) years of commercial-litigation experience or a retired judge. The seat of arbitration is Wilmington, Delaware; hearings may be conducted by video unless the arbitrator orders otherwise. The arbitrator shall apply Delaware substantive law consistent with the Federal Arbitration Act. The arbitrator's award is final and binding, and judgment on it may be entered in any court of competent jurisdiction.

10.3 CLASS-ACTION AND REPRESENTATIVE-ACTION WAIVER. YOU AND TARIFFI EACH AGREE THAT ANY DISPUTE WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING (INCLUDING PRIVATE ATTORNEY GENERAL ACTIONS). THE ARBITRATOR HAS NO AUTHORITY TO CONSOLIDATE OR JOIN CLAIMS OF MORE THAN ONE PERSON OR TO HEAR CLAIMS ON A CLASS OR REPRESENTATIVE BASIS. IF THIS WAIVER IS FOUND UNENFORCEABLE AS TO ANY CLAIM, THAT CLAIM (AND ONLY THAT CLAIM) SHALL BE SEVERED AND LITIGATED IN COURT, AND THE REMAINING CLAIMS SHALL REMAIN IN ARBITRATION.

10.4 JURY-TRIAL WAIVER. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND TARIFFI EACH KNOWINGLY, VOLUNTARILY, AND IRREVOCABLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION OR PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, WHETHER IN ARBITRATION, COURT, OR OTHERWISE.

10.5 Carve-outs. The arbitration obligation does not apply to: (a) claims that qualify for small-claims court in a jurisdiction of competent authority, provided the claim remains in that court on an individual basis; or (b) actions by either party seeking temporary, preliminary, or permanent injunctive relief, or other equitable relief, to protect intellectual property, trade secrets, confidentiality obligations, or the security of the Services. Such actions may be filed in the state or federal courts of Delaware, and both parties submit to the exclusive jurisdiction of those courts for that limited purpose.

10.6 Fees. Each party initially bears its own arbitration fees, subject to AAA rules and any statutory fee-shifting that the arbitrator applies.

10.7 ONE-YEAR LIMITATIONS PERIOD. ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CLAIM ACCRUES; OTHERWISE IT IS PERMANENTLY BARRED. THIS LIMITATION APPLIES TO THE FULLEST EXTENT PERMITTED BY LAW AND SUPERSEDES ANY LONGER STATUTORY LIMITATIONS PERIOD THAT MIGHT OTHERWISE APPLY.

11. Governing law and venue

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles. For any claim not subject to arbitration under Section 10, the exclusive venue is the state and federal courts of Delaware, and both parties consent to personal jurisdiction there.

12. Changes to these Terms

Tariffi may update these Terms from time to time. Material changes will be communicated by email to the address on file and posted on this page with a revised effective date. Changes take effect thirty (30) days after notice for existing engagements, and immediately for new engagements and new users. Continued use of the Services after the effective date constitutes acceptance.

13. General provisions

Entire agreement. These Terms, the Privacy Policy, the Contingency Fee Agreement, and the LPOA are the entire agreement between you and Tariffi on the subjects they cover and supersede all prior or contemporaneous communications, proposals, or agreements, whether oral or written, on those subjects.

Severability. If any provision of these Terms is held unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or if that is not possible, severed, and the remaining provisions shall remain in full force and effect.

No waiver. No failure or delay by Tariffi in exercising any right under these Terms operates as a waiver. A single or partial exercise of a right does not preclude further exercise of that or any other right. Waivers are effective only if in writing and signed by Tariffi.

Assignment. You may not assign or transfer these Terms or any rights or obligations under them, by operation of law or otherwise, without Tariffi's prior written consent; any attempted assignment without consent is void. Tariffi may assign these Terms, in whole or in part, to any affiliate or in connection with a merger, acquisition, or sale of all or substantially all of its assets, without your consent.

Relationship. These Terms do not create an agency, partnership, joint venture, employment, fiduciary, or attorney-client relationship between you and Tariffi.

Force majeure. Tariffi is not liable for any failure or delay in performance caused by events beyond its reasonable control, including CBP system outages, changes in law, or infrastructure provider failures.

14. Contact

Questions about these Terms: legal@tariffi.io.

Accessibility: If you have trouble accessing this page, email support@tariffi.io.